Links Hospitality Ltd ("we", "us", "our") is committed to respecting your privacy and protecting your personal data under UK and EU data protection laws (GDPR and UK Data Protection Act 2018).
1. Who We Are & How to Contact Us
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
2. Scope & Purposes of This Policy
This Privacy Policy explains what personal data we collect, how we use and protect it, who we share it with, your rights, and how you can control your information when you interact with us via our website or services.
3. Information We Collect
- Personal Identifiers: name, email address, phone number, billing details — especially when making bookings or inquiries.
- Transactional Data: booking history, event preferences, payment information.
- Technical Data: IP address, browser type, device type, analytics data. Collected automatically via cookies and analytics tools.
- Optional Info: preferences, feedback, other details you share via forms, surveys, or email.
4. How We Collect Data
- Directly from You: through booking forms, contact forms, emails, phone calls, surveys.
- Automatically: via cookies, Google Analytics, etc.
- From Third Parties: with your consent, for event enhancements or integrated services (e.g., travel partners).
5. Why We Use Your Data (Legal Basis)
Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful bases:
- Contract performance (booking confirmations, service delivery).
- Legitimate interests (improving services, analytics, marketing).
- Consent (for marketing emails or optional personalization).
- Legal compliance (tax records, fraud prevention).
Retention
- Booking & client data: retained for up to 6 years (legal/tax requirements).
- Marketing data: until consent is withdrawn.
- Anonymised data: kept indefinitely for analytics purposes.
6. How We Use Your Data
- Service Delivery: process bookings, coordinate events, respond to inquiries.
- Communication: send confirmations, updates, and optional newsletters (with opt-out).
- Analytics & Improvement: understand site usage and improve offerings.
- Legal, Fraud & Compliance: protect against fraud and comply with legal obligations.
7. Who We May Share Your Data With
- Service Providers: hotels, venues, payment processors, IT and analytics services.
- Professional Advisors: legal or financial consultants as needed.
- Legal Authorities: if required by law or regulation.
We ensure any third party we share your data with upholds data protection standards.
8. International Transfers
If data is transferred outside of the UK/EEA (e.g., to venues abroad), we'll ensure appropriate safeguards are in place — such as Standard Contractual Clauses or relying on adequacy decisions.
9. How Long We Keep Your Data
- Booking & client data: retained for up to 6 years (legal/tax requirements).
- Marketing data: until consent is withdrawn.
- Anonymised data: kept indefinitely for analytics purposes.
10. Your Rights
You have the right to:
- Access the data we hold about you.
- Rectify incorrect information.
- Request erasure (subject to legal limits).
- Object to or restrict processing (e.g., for marketing).
- Withdraw consent at any time.
- Lodge a complaint with the Information Commissioner's Office (ICO) if you believe we've mishandled your data.
11. Cookies & Tracking
We use cookies for necessary site functions and analytics. For details on types of cookies and managing your preferences, please see our separate Cookies Policy accessible via "Cookies" in the site footer.
12. Data Security
We use appropriate technical and organisational measures — including encryption, secure hosting, and access controls — to protect your data. In the event of a personal data breach, we'll notify affected users and the ICO when required.
13. Updates to This Policy
We will update this policy as necessary and notify users with a revised "Last updated" date. For significant changes, we will also notify via email or prominent site notice.